Kashfiyah service helps chronic patients to refill their medications after receiving a teleconsultation and doing laboratory tests.
Based on Kashfiyah doctor consultation and instructions, an electronic prescription will
be generated and sent directly to pharmacy for patients to collect.
Kashfiyah IS NOT AN OBLIGATORY SUBSTITUTE FOR OTHER MEANS OF
REFILLING CHRONIC MEDICATIONS.
These Terms of Use are an Agreement
Generally, this agreement governs your use of the service. Other terms may apply to your
use of a specific features or parts of our service. If there is a conflict between these TOU
and terms posted for a specific feature or part, the latter terms apply to your use of that
feature or part. These Terms of Use require the use of arbitration to resolve disputes and
also limit the remedies available to you in the event of a dispute.
We May Update this Agreement
These Terms of Use may change. Because your use of Kashfiyah means you agree to
these Terms of Use, if we revise and update these Terms of Use, your continued use of
Kashfiyah will mean that you accept those changes. You choose whether or not you use
Kashfiyah. If you do not agree to all of these Terms of Use, please do not use Kashfiyah.
What We Do and What We Don't Do
Kashfiyah is designed to provide a convenient tele-experience for stable chronic patients to refill their medications safely.
We practice tele-medicine based on the history acquired from distance we take medical decision.
On Kashfiyah you can ask and find informational questions and related educational answers by Medical Experts.
We Do Provide Access to Doctors for Care.
On Kashfiyah you can obtain a Telehealth service where the use of interactive audio and video technology to connect you with doctors.
We create doctor-patient relationships.
The use of Kashfiyah does create a doctor-patient relationship.
Interactions on Kashfiyah constitute the practice of medicine and consultations can be used for providing a formal chronic medication refilling visit.
Never use Kashfiyah service in a potential or actual medical emergency.
Children's Privacy
We are committed to protecting the privacy of children. Kashfiyah is not intended or
designed for children under the age of 13. We do not collect personally identifiable
information from any person we actually know is a child under the age of 13. Registered
adult users of Kashfiyah may use Kashfiyah for the benefit of children
Your Account and Your Use of Kashfiyah
You are responsible for your account: keep your account details private.
Your use must be legal and you must be an adult to use Kashfiyah.
Your use of Kashfiyah and any Content and Services must comply with all applicable
federal and state laws, regulations, and ordinances. Currently, you must be at least 16 years old to use Kashfiyah.
We'll send you notices and information.
When you register, you agree that Kashfiyah may communicate with you, including by
sending information, correspondence, and notices to you. These communications may be
sent via email, SMS (text message), push notification, or otherwise using contact
information associated with your account, including information provided when you
register or update information in your Account Settings. We have a No-Spam policy, and
you can opt out of communications and control your communications preferences through
your Account Settings. We do not sell or distribute the email addresses of our users. For
more about how we share your personal information with you, see the terms related to our
Content and Services (below) and our Privacy Statement.
Content and Services
Kashfiyah is a service for individuals to use to refill their chronic medications. You may use Kashfiyah for personal use.
You agree to use Kashfiyah service responsibly, and in a manner that is not: unlawful,
threatening, harassing, abusive, defamatory, slanderous, libelous, harmful to minors, vulgar,
gratuitously violent, obscene, pornographic, indecent, lewd, invasive of another's privacy, or
racially, ethnically or otherwise offensive, hateful or abusive. You also agree not to
intentionally overuse Kashfiyah service and to avoid using it for medically inappropriate
purposes.
The Content and Services may not be used for any illegal purpose. You may not access our
networks, computers, or the Content and Services in any manner that could damage,
disable, overburden, or impair them, or interfere with any other person's use and enjoyment.
You may not attempt to gain unauthorized access to any Content or Services, other
accounts, computer systems, or networks connected with Kashfiyah, the Content, or
Services. You may not use any automated means (such as a scraper) to access Kashfiyah, the Content, or Services for any purpose. Such unauthorized access includes, but is
not limited to, using another person's login credentials to access Kashfiyah. Any attempt
by any individual or entity to solicit login information of any other user is an express and
direct violation of these Terms of Use and of applicable law, including relevant privacy and
security laws and laws prohibiting unfair or unethical business practices.
Content and Services, links to other apps, web sites or information, software, data, or other
content, online or offline ("External Content and Services"), such External Content and
Services and related information are outside of our control. We do not control, endorse,
verify the truth or review content outside of Kashfiyah and we are not responsible for
such content. The information, software, data, or other contents (including opinions, claims,
comments) contained in linked references are those of the companies or individuals
responsible for such External Content and Services and cannot be attributed to Kashfiyah. We do not warrant, nor are we in any way responsible for, information, software, data,
privacy policies, related or pertaining to External Content and Services.
The platforms available via the web offer features and services available to you via your web
browsers. These features and services may include the ability to upload content to Kashfiyah Platforms, receive messages from the Kashfiyah Platforms, download applications
to your mobile phone or access Kashfiyah Platforms features (collectively, the "Mobile
Features"). Standard messaging, data and other fees may be charged by your carrier. Your
carrier may prohibit or restrict certain Mobile Features, and certain Mobile Features may be
incompatible with your carrier or mobile device. Contact your carrier with questions
regarding these issues. As applicable, instructions regarding how to opt-out of Mobile
Features will be disclosed in connection with Mobile Features. The instructions will typically
require you to text a keyword (such as "STOP," "CANCEL," "END," "UNSUBSCRIBE,"
"QUIT," etc.) to the applicable shortcode for the Mobile Feature, or to change your profile
settings inside the Apps. You agree to notify Kashfiyah of any changes to your mobile
number and update your account(s) on the Kashfiyah Platforms to reflect this change.
You agree that we may send you limited personal information by email, SMS and mobile telephone notification.
If you violate any of these Terms of Use, your permission to use the Content and Services
automatically terminates and you must immediately destroy any copies you have made of
any portion of the Content. (For more information, see "Termination.")
We respect the privacy of your personal information.
We only use data you share with Kashfiyah as set forth in the Kashfiyah Privacy
Statement, your account Settings, and applicable law. If you create, transmit, or display
health and wellness or other information while using Kashfiyah, you agree to do so with
information that you own or have the right to use.
• Email, and short message service (SMS), text message communications and mobile push
notifications from the Apps are not encrypted. You can opt out of receiving email, SMS/text
messages, and mobile push notifications. Although unlikely, it is possible for these
communications to be intercepted or accessed without your authorization, and by using the
Apps, you release Kashfiyah from any liability arising from or related to any such
interception or unauthorized access.
We Do Not Advertise. There is no paid advertising on Kashfiyah.
International Users
We make no representation that all products, Content or Services described on or available
through the Apps (including Kashfiyah App), are appropriate or available for use in
locations outside Saudi Arabia or all locations within Saudi Arabia. Registered Users and
Visitors access our Content and Services on their own initiative and are responsible for
compliance with local laws. We make no claim that Content or Services are appropriate or
may be downloaded outside of Saudi Arabia. Personal information ("Information") that is
submitted to Kashfiyah will be collected, processed, stored, disclosed and disposed of in
accordance with applicable law and our Privacy Statement. If you are a non. member, you
acknowledge and agree that Kashfiyah may collect and use your Information and disclose
it to other entities outside your resident area. In addition, such Information may be stored on
servers located outside Saudi Arabia. law may not provide the degree of protection for
Information that is available in other countries. By providing us with your Information, you
acknowledge that you consent to the transfer of such Information outside Saudi Arabia as
detailed in these Terms and our Privacy Statement. If you do not consent to such transfer, you
may not use our Content or Services. The product information provided on Saudi Arabia is
intended only for residents of Saudi Arabia, and may have different product labeling and
disclosure requirements in different countries.
When you use the Apps, you do so under a license from us. Your license to use Kashfiyah
is personal, revocable, nonassignable, and nonexclusive. This means that you may not use the
Apps for any commercial purpose, that we can take away your right to use the Apps, that you
cannot give this license away to someone else, and that other members can use our Content
and Services. All right, title and interest in and to the Apps and the Content, together with all
intellectual property rights embodied therein (including without all engagement, rating, and
ranking systems and methodologies on the Apps) are the property of Kashfiyah or our
affiliates. Rights retained by other parties in the Content are their respective rights.
We have obtained or applied for various Trademarks and service marks. Kashfiyah, the
Kashfiyah logo, other Kashfiyah Trademarks and service marks and other Kashfiyah
logos and product and service names are our trademarks (the Kashfiyah Marks"). If you
would like to use or display any Kashfiyah Marks, you must ask our permission. Without
our prior written permission, or according to the media use guidelines we publish, you agree
not to display or use in any manner the Kashfiyah Marks. All trademarks, brands, and
content on Kashfiyah are the property of their respective owners.
• You agree not to engage in any activity that would constitute copyright infringement with
respect to the Content. You may not reproduce, create derivative works of, distribute, publicly
perform or publicly display the Content or any portion thereof without our prior written
consent. You may, however, use the Apps as they are designed and intended to be used,
including using App features which allow you to re-post Content or portions of Content,
including those which permit you to distribute Content through other third party applications
and mediums (such as Facebook or Twitter), so long as you do not modify that Content or the
functionality of those features in any way. This right to re-post Content does not create for you
or grant to you any additional rights in such Content. Additionally, you may not use any
metatags or any other "hidden text" utilizing the name Kashfiyah" without our prior written
permission.
You agree not to access, attempt to access, request access not authorized by the Apps or use
any any App Content or data without our Permission. This means that you agree not to
transmit, download, upload, post, sell, rent, license, transfer, disclose, mirror, frame, reverse
engineer, decompile, disassemble, or use any aspect of the Apps or any Content, in whole or
in part, in any form or by any means.
If you believe any materials accessible on or from Kashfiyah infringe your valid and
enforceable copyright, you may request removal of (or access to) those materials (or access
thereto) from us by contacting us and providing us with information pursuant to our DMCA
Removal Procedure.
You agree that you will not upload or transmit any communications or content of any type that
infringes or violates any rights of any party. The personal information you submit to Kashfiyah is governed by the Kashfiyah Privacy Statement, the terms of which shall govern in
the event of any inconsistency with this Agreement. You agree that member or expert
submissions will apply with Kashfiyah's Submissions Terms and Policies. If you are a
member you agree to the Member Submission Terms and Policies. If you are an expert you
agree to the Expert Submission Terms and Policies.
With the exception of any personal data or information you submit (which shall be maintained
in accordance with our Privacy Policy) and other information governed by the Health
Insurance Portability and Accountability Act of 1996, Public Law 104-191 and the rules and
regulations promulgated thereunder (as amended to date, "HIPAA"), if you make any
submissions (by email or otherwise) on, to or through Kashfiyah, including but not limited
to data, questions, comments, suggestions, business information, ideas, concepts or
inventions, you make such submission without any restrictions or expectation of
compensation or of confidentiality, and you agree that your submissions may be used without
restriction for any purpose whatsoever, and you automatically grant-or warrant that the owner
of such content or intellectual property has expressly granted Kashfiyah the complete right
to freely use such submissions in any way, commercial or otherwise, and for any purpose
whatsoever, including the right to use, reproduce, modify, adapt, publish, transmit, translate,
create derivative works from, publicly perform or display (in any media or form now known or
hereafter developed), or otherwise communicate to the public, in the form of a royalty-free,
perpetual, irrevocable, worldwide nonexclusive license. Kashfiyah may sublicense its
rights. Such submissions will be treated as non-confidential and nonproprietary and will
become the property of Kashfiyah, and Kashfiyah shall be free to use any ideas,
concepts, know-how, or techniques contained in any communication you send to Kashfiyah for any purpose whatsoever, including, without limitation, developing and marketing
products using such information. Kashfiyah does not accept unsolicited recruiter or similar
submissions and noes not pay fees for any such parties without a current contract on file, and
you agree that any submissions of candidates by a recruiter or other third party without a valid
and signed recruiting agreement in place with Kashfiyah prior to such submission will not
be subject to any recruiter or similar fees.
Don't submit anything to us if you don't want to give us rights to it. If you wish to keep any
business information, ideas, concepts or inventions private or proprietary, do not submit them
on, through, or to Kashfiyah, by email or otherwise.
• Kashfiyah team include respected doctors throughout Saudi Arabia. Only licensed doctors
are working in Kashfiyah. Doctors whose licenses are or become suspended or revoked,
for any reason, are not allowed to serve patients.
Our members have a right to the privacy of their identity.
• If you agree to use Kashfiyah services, your personally identifiable information will be
visible to the doctors with whom you interact.
Your permission to use the Content and Services ends immediately if you violate any of the
terms of this Agreement. We may place limits on, modify, or terminate your right to access and
use Kashfiyah and the Services and/or Content at anytime. This suspension or termination
may delete information, files, and other previously available Content.
When we make changes, we will revise the "last modified" date at the top of this document.
We encourage you to review these Terms of Use periodically. Your continued use of Kashfiyah constitutes your agreement to the changed Terms of Use.
We cannot and do not assume any responsibility or liability for the use or misuse, by you or
any third party, of any Content or other information submitted, transmitted, or received via our
Apps.
Payment Methods
In the Kashfiyah application, we will offer you a number of methods that can be
used for payment, as follows:
• Kashfiyah application has been linked with the Apple Pay payment service,
but we in the Kashfiyah application do not collect or store your bank account data.
The apple pay service has been integrated with the Kashfiyah application so that
Apple Pay can collect payment data from the customer. Note that in Kashfiyah we use
a reliable payment gateway to collect payments from the customer's account on Apple Pay,
we use the Click Pay portal.
• Credit Cards: We use a reliable payment gateway to collect payments from
the customer's credit card account, we use ClickPay gateway.
Remedies
IF YOU ARE DISSATISFIED WITH ANY OF ANY SERVICES OR INFORMATION AVAILABLE
THROUGH Kashfiyah, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE
ACCESSING AND USING OUR SERVICE. THIS LIMITATION APPLIES EVEN IF YOUR
REMEDIES UNDER THIS AGREEMENT FAIL OF THEIR ESSENTIAL PURPOSE.
Arbitration
By using the service, you agree to be bound by our Arbitration Agreement. This agreement
applies to all users, whether members and Medical Experts.
Licensed Content
Certain Content may be licensed from third-parties.
The licenses for some of this Content may contain additional terms. When such Content
licenses contain additional terms, we will make these terms available to you on those pages,
in the Terms of Use or in the Additional Information section of our Apps (which is incorporated
herein by reference).
General Terms
This Agreement, and the other agreements referenced in it (like our Privacy Policy), is the
entire agreement between you and us relating to Kashfiyah. This Agreement replaces any
prior agreements unless such prior or subsequent agreement explicitly provides otherwise
and specifically references this agreement. If there is any conflict between this agreement
and a mutually signed written agreement between you and us related to Kashfiyah, the
signed written agreement will control.
We reserve the right to modify or discontinue our Content and Services (including but not
limited to Kashfiyah) with or without notice to you, and you agree that we are not liable to
you or any third party should we modify or discontinue any services, and that your only
recourse is to cease using the Services. Continued use of Services following any such
changes will indicate your acknowledgement of such changes and satisfaction with the
Services as modified.
Other parties may have rights under this agreement. A "third party beneficiary" is another
party (for example, a company) who is not directly mentioned in an agreement, but who may
have some rights arising out of an agreement. Our licensors may be third party beneficiaries
to this Agreement pursuant to our agreements with them. To the extent our licensors are
third party beneficiaries to this Agreement, the rights and protections provided to us under
this Agreement inure to their benefit.
The Arabic language version of this agreement will control if there is any conflict with other translated agreement.
If we choose not to enforce any provision of this Agreement, we retain the right to enforce it
in the future. This means that the failure to enforce any provision of this Agreement does not
constitute a waiver of that provision. If any provision in this Agreement is found to be
unenforceable, it and any related provisions will be interpreted to best accomplish the
unenforceable provision's essential purpose.